11/18/2023 0 Comments Surfshark not working on androidExplicitly promoting a service that can provide VPN coverage in China, then failing to do so, and neither acknowledging the issue on social media (they are still posting other things every few hours) and then telling people 'don't bother us again if it doesn't work', you really think that inspires confidence in paying customers?Įdit: Never mind. That would be like if I bought snow tracks for my car, and they didn't work, because it snowed, and the company just telling me to wait for the snow to melt! I bought the tracks to deal with the snow!Īgain, because it's China is the reason we pay for these services. What do I expect back? I dunno, maybe an actual apology for not providing the service I pay for? An estimate of how long it will take to fix? An offer of extended service for the outage time? A better explanation than, "Yeah, it's China"? Guess the real "only solution" is for your China based users to start paying for alternatives! Yeah, thanks for the warm suggestions SurfShark. Only respond if you have a different problem? As in, yeah, you're on your own if our "only solution" doesn't work? What kind of customer service for a product we've paid for is that?Īnd saying it doesn't work because of Chinese restrictions? Yeah, that's the reason we pay for SurfShark! Please only respond to this letter if your inquiry is unrelated to the mentioned issue." If that doesn't help, please allow 24-hours to pass by and try connecting again. If you are using a manual connection, the only solution is to try other servers from (their website url - which I told them I'd already tried 100% of). "We're aware that some customers in China are experiencing issues accessing Surfshark - this is due to recently hardened internet restrictions. What it wasn't, however, was in any way helpful or even reassuring. I tried every server and every protocol they offered, without success, so of course sent them an email yesterday.Īfter hearing nothing back for 24 hours, I complained on both Twitter and Facebook, and then finally I got a response. Like many users in China, SurfShark has been completely down, both the app and manual OpenVPN servers, for almost 48 hours.
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